Privacy Policy

This Privacy Policy describes how www.dreamexplorers.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

The Site is operated by DREAMEXPLORERS LISA AND AXEL LLC.

Who we are

We are Lisa van de Baan and Axel Pallas, operating under DREAMEXPLORERS LISA AND AXEL LLC.

Company Information
  • Company Name: DREAMEXPLORERS LISA AND AXEL LLC
  • Address: 15442 VENTURA BLVD., STE 201-2452, SHERMAN OAKS, CALIFORNIA, 91403 WYOMING
  • Email: dreamepxlorerscontact@gmail.com
What we sell

We offer:

  • Travel content and storytelling products
  • Digital products such as eBooks, presets, LUTs, and downloadable creative assets

All products are delivered digitally unless otherwise specified.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” refers to any data that can identify an individual.

Device Information

Examples: IP address, browser type, time zone, cookies (strictly necessary only), pages viewed, and interaction behavior.

Purpose: To ensure the Site functions properly and to improve performance.

Source: Automatically collected via essential cookies, logs, and similar technologies.

We do not use tracking or advertising cookies.

Order Information

Examples: Name, billing address, email address, and payment details.

Purpose: To process payments, deliver digital products, send confirmations, and prevent fraud.

Source: Provided by you during checkout.

Shared with: Stripe, WooCommerce, and payment processors used to complete transactions.

Customer Support Information

Purpose: To respond to inquiries and provide assistance.

Source: Directly provided by you via email or contact forms.

How we use your Personal Information

We use your information to:

  • Provide and deliver digital products
  • Process payments and refunds
  • Communicate order confirmations and updates
  • Provide customer support
  • Prevent fraud or misuse
  • Comply with legal obligations
Payment Providers

We use third-party payment processors to securely handle transactions, including:

We do not store full credit card details on our servers.

Cookies

We only use strictly necessary cookies required for the website to function (e.g., checkout functionality, security).

We do not use:

  • Advertising cookies
  • Retargeting pixels (Meta, Google Ads, TikTok, etc.)
  • Behavioural tracking tools
Sharing Personal Information

We share Personal Information only with service providers necessary to operate our business, such as:

  • Payment processors (Stripe)
  • E-commerce infrastructure (WooCommerce / WordPress hosting)
  • Email services (for order confirmations or support replies)

We may also disclose information if required by law or to protect our rights.

Behavioural Advertising

We do not use behavioural advertising, retargeting pixels, or targeted advertising tools at this time.

International Customers

We sell our products globally. Your information may be processed outside your country of residence, including in the United States and other jurisdictions where our service providers operate.

Data Retention

We retain your Personal Information only as long as necessary to:

  • Provide our services
  • Process transactions
  • Comply with legal obligations
  • Resolve disputes
Do Not Track

We do not alter our data practices in response to “Do Not Track” signals.

Your Rights (GDPR & International Users)

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable

To exercise these rights, contact us at: dreamepxlorerscontact@gmail.com

Refund & Cancellation Policy

Because we sell digital products, all sales are generally final once the product has been downloaded or accessed.

However, refunds may be granted in the following cases:

  • Duplicate purchase
  • Technical issue preventing access to the product
  • Error in billing

Refund requests must be sent to: dreamepxlorerscontact@gmail.com

We reserve the right to approve or deny refund requests at our discretion.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The updated version will always be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at: dreamepxlorerscontact@gmail.com